Carpooling, delivery drivers among victims of crime
Drivers of ridesharing and food delivery companies have been among the victims of a nationwide increase in carjackings and other violent crimes, the Wall Street Journal (WSJ) reported on Saturday (December 11th). In Minneapolis, for example, 11% of car hijackings reported so far this year have been reported by carpool drivers.
In response, some drivers stopped driving for services, started working only during the day, chose to pick up passengers only from airports, or started wearing bulletproof vests, the report said.
Some drivers want ridesharing and food delivery companies to post photos of passengers online, require passengers to take selfies or collect passenger background checks, the report says.
Companies have taken security measures. For example, Uber and Lyft provide buttons that connect drivers to 911; both require passengers to upload IDs if they are using payment methods that cannot be found; and DoorDash has an emergency hotline, according to the report.
Platforms in the sharing economy must take the necessary precautions to ensure that they can easily differentiate legitimate customers from fraudsters, both to ensure the physical security of users as well as that of their information online.
Read more: Digital Identity Verification Keeps Carpool Customers and Drivers Safe
The PYMNTS Identity Future report said Uber is asking US customers who want to use an anonymous payment method to upload identity documents such as their driver’s licenses or passports; Deliveroo tested facial recognition features for its couriers, requiring them to upload selfies to use for identity verification; and companies in the sharing economy could add an extra layer of verification that could enable them to respond to changing consumer preferences also by implementing technologies such as biometrics.