Huntington Ranked # 1 Regional Bank in JD Power 2021 US Mobile Banking App Satisfaction Study for Third Consecutive Year
Columbus, Ohio, June 17, 2021 / PRNewswire / – Huntington Bank (Nasdaq: HBAN) claimed first place among regional banks in the JD Power 2021 US Mobile Banking App Satisfaction Study for the third year in a row.
“Mobile and online banking services have become increasingly important over the past year given the changing banking preferences of our customers,” said Mark Sheehan, director of consumer digital. “Our digital philosophy is based on proactively researching customers and anticipating their needs, including how we update the Huntington Mobile app. Digital vision comes to life. “
The 2021 US Banking Mobile App Satisfaction study measures overall satisfaction with digital banking and credit card channels based on four factors: navigation; speed; visual appeal; and information / content. The study is based on responses from 8,438 retail banking and credit card customers nationwide and was conducted in March-April 2021.
Huntington saw mobile usage more than double from 2019 to 2020, along with an overall increase in the number of mobile users.
Huntington has a long history of proactive customer research by providing exceptional digital tools such as The center, Heads up® and Scout Silver®. In early June, Huntington launched its first digital-only product Cash on holdSM, a line of credit giving eligible customers immediate access up to $ 1,000 No interest or fees if customers sign up for automatic payments (otherwise, monthly interest charge of 1%, APR of 12%, applies to outstanding balances). Qualification is based primarily on how customers manage their checking accounts, not customer credit reports. The bank has also just launched Advance payment giving Huntington customers access to their paychecks up to two days in advance at no additional charge. This includes salaries, social security, pensions, and military income payments.
Huntington Bancshares Incorporated (Nasdaq: HBAN) is a 175 billion dollars regional asset bank holding company headquartered in Columbus, Ohio. Founded in 1866, Huntington National Bank and its affiliates provide consumers, small and medium-sized businesses, corporations, municipalities and other organizations with a full range of banking, payments, wealth management and other products and services. risk management. Huntington operates more than 1,100 branches in 12 states, with some businesses operating in large geographic areas. Visit Huntington.com for more information.
SOURCE Huntington Bancshares Inc.