Natwest branch closures: Which North East stores will close as part of the bank’s closure plan?
Natwest has announced a full list of branches set to close across the UK, including a site in the Newcastle area.
The bank says the reasons for the closure are due to the changing nature of how people bank with increased demand for mobile and online services compared to in-person banking.
Sites across the UK will close, with the Gosforth branch set to be the only local site to close.
The branch will close on June 22 and is part of an additional round of closures that sees the bank closing a total of 56 locations in 2022, 26 of which are RBS branches.
As part of the closure announcement, the bank released customer statistics which show that the average number of over-the-counter transactions decreased by 18% between 2017 and 2019, while the number of bank customers using mobile banking grew by 19% over the same period. Framework.
Natwest decides to close branches based on the impact of customers as well as their banking preferences and the location of the nearest branches and ATMs.
Statistics also show that the branch was only used by 11 personal customers on a regular basis in 2019, while 59% of customers who frequented the branch also use online banking regularly.
The nearest branches expected to remain open in the north east of the Gosforth area are the Northumberland Street site in Newcastle city centre, the Denton Park branch and the bank’s space in the Gateshead Metrocentre.
As part of a statement from the bank regarding the closures, they said: ‘Closing a branch is a decision we take very seriously.
“We know this can affect people who are less confident with the alternatives we offer, and we will always work hard to guide you through the changes and find the best way to serve you from now on.”
In addition to online banking, the bank also offers video banking and telephone banking.
The majority of closures will be certain in the south of the country and the full list is available on the Natwest website.