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Home›Banking Preferences›Why Mosaic Voyager is ideal for ISPs to deliver consistent customer experiences

Why Mosaic Voyager is ideal for ISPs to deliver consistent customer experiences

By Trishia Swift
May 18, 2022
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Given the rapidly changing retail banking landscape and growing consumer demands, banks today must adopt innovative methods to overcome existing inefficiencies and increased competition from non-banks.

New competitors have emerged, driven by disruptive technologies to challenge traditional banking business models with a new group of players including retailers, telecom operators and even social media platforms now offering some form of transactional services in as part of their ever-growing services.

According to Consolsys Sdn Bhd Executive Director (Group Technical Operations) Zia Madanithere is therefore an urgent need for the financial services industry (FSI) to effectively modernize its channels to deliver memorable experiences in order to retain and win new customers.

“It is imperative for banks to deliver superior customer experiences to customers that match their fast-paced lifestyles while providing personalized service and product guidance based on unique behaviors and individual preferences,” said Zaia said.

“This means anticipating customer needs in real time through comprehensive analysis to arrive at personalized product packaging before it is offered in the most consumer-friendly way,” he added.

Zia believes that Consolsys’ flagship solution suite called “Mosaic Voyager” enables banks to revolutionize the way channel solutions are deployed, while reducing costs, improving productivity and increasing revenue for channels. traditional, in-house operated and outsourced. sales and service channel.

“Mosaic Voyager delivers a consistent customer experience across all channels and touchpoints, enabling ‘anytime, anywhere banking,'” Zia said.

Consolsys has partnered with AVM Cloud Sdn Bhd, a subsidiary of TIME dotCom Berhad, to bring this suite of “next generation” solutions to the Malaysian market as well as neighboring Thailand and Vietnam.

Kenny Lim, CTO of AVM Cloud stated that the Mosaic VoyagerTM ecosystem provides a wide range of software application solutions designed based on modern design patterns, architectural practices and the latest web technologies. Mosaic Voyager™ truly leverages the benefits of n-tier architecture and microservices to deliver unique private and public cloud-ready solutions.

“Mosaic Voyager gives banks and financial institutions the power and agility to simultaneously connect to multiple heterogeneous back-office systems and hosts,” Kenny said.

“An ISP’s sales and service teams will be empowered with ‘know your customer 360’ information with a consistent, unified view for all monetary transactions, customer services, inquiries and customer aggregation. information from multiple news sources.

Mosaic Voyager incorporates various winning features. It serves as a unified platform for core banking, branch banking, customer onboarding, mobile staffing, agency banking, internet and mobile banking, check processing, currency exchange and cash management.

“Mosaic Voyager enables banks to better understand their customers by branching content from individual digital channels into sophisticated analytics engines. This means banks can personalize their focus on more profitable customers and activities that generate revenue,” said Kenny.

Consolsys is now a primary tenant of AVM’s Cloud Financial Marketplace

As part of this partnership, Consolsys is now an anchor tenant of AVM’s Cloud Financial Marketplace for digital banking solutions in Malaysia. The market is located at [email protected] which is located in the AIMS Cyberjaya building.

AIMS Cyberjaya, another subsidiary of TIME DotCom, is a purpose-built data center that supports hyperscalers, protects critical data and provides extensive interconnectivity. One of the largest telecommunications hubs in the region, it is particularly suitable for organizations that require high power consumption and huge floor areas. Consolsys is also able to perform demonstrations as well as research and development at the AIMS data center.

As a result, the solutions provided by Consolsys are backed by highly available infrastructure, resiliency and assurances such as Payment Card Industry Data Security Standard (PCI-DSS) and risk management compliance. in Technology (RMIT).

PCI-DSS compliance is essential being a set of security standards designed to ensure that all businesses that accept, process, store or transmit credit card information maintain a secure environment. PCI-DSS standards are administered and managed by the PCI SSC, an independent organization created by the major payment card brands, namely Visa, MasterCard, American Express, Discover and JCB.

AVM Cloud and Consolsys are also working together on “go to market” strategies for the benefit of ISP players. In Thailand and Vietnam, AVM Cloud would be represented by its sister companies Symphony Communications and CMC Telecommunications, respectively and scheduled for June and October 2022.

Mosaic Voyager enables ISP players to create competitive advantages and offer differentiated services

Zia said Consolsys has a growing team of highly qualified and experienced personnel dedicated to serving its customers.

“Our management team has over 300 years of combined experience serving FSI, and our company is well known for its ‘culture of innovation,'” he said.

“Mosaic Voyager stems from our deep understanding of the industry and is built on long-term relationships with customers with a deep appreciation of their goals, objectives and aspirations. In today’s era where ISP customers have become more demanding, it is important to personalize and optimize each interaction to generate sustainable and profitable growth”, he added, adding that Mosaic Voyager was developed on the basis of 3 specific key values: modern design, modularity and Ease of integration.

“These key values ​​will not only meet the customer’s immediate operational needs, but will also provide them with a solid system foundation for growing their business while minimizing operational costs in the future. Mosaic Voyager gives them the ability to expand their customer base through digitization using the same service layer to avoid duplication of system development, reduce procurement costs through modular acquisition and our integrated integration module reduces overall system integration cost and radicalizes workflow processes.

Meanwhile, Kenny said the combination of artificial intelligence, machine learning and advanced analytics capabilities embedded in Mosaic Voyager will enable ISP players to create competitive advantages and deliver differentiated services to customers. which gradually become individual.

“The best banks capitalize on analytical knowledge by successfully translating it into meaningful business results. This is the power of AVM Cloud’s partnership with Consolsys to market Mosaic Voyager in Malaysia, Thailand and Vietnam.

Source: AVM Cloud


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